Privacy policy
Which personal data we keep, why, for how long, who processes it for us and how you use your rights. In short: we keep little, mostly in the EU, and never sell it.
Who we are
Dextrolab BV ("Dextrolab", "we") is responsible for the personal data described here. Our registered office is at Heurnestraat 450, 9700 Oudenaarde, Belgium, company number BE1026.310.973. You reach us at contact@dextrolab.com.
What this policy covers
- this website, dextrolab.com;
- what you send us: a demo request, a pilot application, an e-mail or a call;
- your account in the Dextrolab app, app.dextrolab.com.
The machine data in the app belongs to your company. For that data we work on your company's behalf, under the data processing agreement that comes with its contract.
What we keep, why, and for how long
| What | Why | Legal basis (GDPR) | How long |
|---|---|---|---|
| Name, work e-mail, phone, company, role, number of machines, your message | To answer you, give a demo, run a pilot and make an offer | Steps you ask for before a contract, art. 6.1(b) | 2 years after our last contact, unless you become a customer |
| The same, for customers | To deliver the service, support you and invoice | The contract, art. 6.1(b); our duties for invoices, art. 6.1(c) | As long as the contract runs; invoices 7 years |
| Your account in the app: name, e-mail, roles, sign-in times | To let you sign in and keep the app secure | The contract with your company, art. 6.1(b), and our interest in a secure app, art. 6.1(f) | As long as your account exists |
| This website's server logs: page, time, browser, referring page and your IP address with its last part removed | To keep the site secure and count visits, without cookies | Our interest in a safe, working site, art. 6.1(f) | 30 days |
Who processes it for us
Each of these works only on our instructions, under a data processing agreement:
- Hetzner Online GmbH: hosts this website, the app and its database, in data centres in the European Union.
- Google Ireland Limited: our e-mail and calendar. Google may process data in the United States under the EU-US Data Privacy Framework.
- Attio Ltd, United Kingdom: our record of the companies and people we talk to. The European Commission has found that the United Kingdom protects personal data adequately.
What we don't do
- sell or rent your data;
- use cookies or tracking scripts on this website (see Cookies);
- take decisions about you by automated means alone.
Your rights
You may ask to see, correct or delete your data, to limit or object to its use, and to receive it in a common format. Write to contact@dextrolab.com and we answer within one month.
If you think we handle your data wrongly, you can complain to the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels, www.dataprotectionauthority.be.
Changes
When this policy changes, so does the date at the top of this page.